Returns & Exchange Policy – KOWF
Har Har Mahadev
999-882-0653

Return Policy

At KOWF, each piece is made to order with care, and we stand by the quality of our craftsmanship. Please read our policy carefully before making a purchase.

Returns

We do not accept returns on any orders, as all products are custom-made specifically for you. Please make sure to review product details and sizing carefully before placing your order.

Exchanges

Exchanges are only accepted under the following condition:
  • Manufacturing defects (e.g., wrong item sent, damaged product, or production faults)
To be eligible for an exchange:
  • You must provide a mandatory unboxing video as proof, clearly showing the defect or issue from the moment you open the package.
  • You must contact us within 48 hours of receiving the item at [your support email/contact here] with your order details and unboxing video.

Important Notes

  • No exchanges will be accepted without the unboxing video — this helps us verify the issue and prevent misuse.
  • We do not offer exchanges for reasons such as change of mind, incorrect size selection, or personal preferences.
  • Customers are responsible for shipping the defective item back to us if requested; we will guide you through the process if your exchange is approved.
Thank you for understanding and supporting a made-to-order, sustainable production process. If you have any questions or concerns, feel free to reach out — we’re here to help!