Cancellation Policy

At KOWF, every piece of jewelry is crafted with precision and care. As most of our products are made-to-order, we request customers to review their orders carefully before placing them.

Partial COD Orders

• Partial COD orders require an advance payment of 10% of the order value.

• The advance amount paid for Partial COD orders is strictly non-refundable in case of order cancellation.

• If a customer refuses delivery or the shipment is returned to us (RTO), the advance payment will not be refunded.

Prepaid Orders

• Customers may request cancellation within 24 hours of placing the order.

• In case of an approved cancellation within 24 hours, 10% of the order value or ₹500 (whichever is higher) will be deducted as processing charges.

• The remaining amount will be refunded to the original payment method.

• Cancellation requests received after 24 hours of order placement may not be accepted, as production and processing may have already begun.

RTO (Return to Origin) Policy for Partial COD Orders

• If a Partial COD order is marked as RTO (Return to Origin) by the courier company due to non-delivery, refusal, incorrect address, or unavailability of the customer, the order will not be automatically reshipped.

• To reship the order, the customer must convert the order to a fully prepaid order by paying the remaining balance amount.

• Reshipment will be processed only after full payment is received.

Order Cancellation by KOWF

KOWF reserves the right to cancel any order due to:

• Product unavailability

• Pricing or technical errors

• Suspected fraudulent activity

• Operational constraints

In such cases, eligible payments will be refunded as per the applicable payment method.

For any cancellation-related queries, please contact our support team at support@kowf.in or call +91 99988 20653.